Full ticketing with configurable SLAs, Kanban board, customisable categories, automatic escalations and integrated knowledge base.
Create tickets with priorities, SLAs configurable by type and urgency. Monitor response times.
View tickets by status on a drag & drop board. Open, in progress, resolved.
Customisable categories by request type. Priorities with colours and badges.
If a ticket exceeds its SLA time, it is automatically escalated to the responsible person.
Link KB articles to tickets. Respond faster with ready-made documentation.
Average response times, tickets by category, SLAs met and trends over time.
Request management with SLAs, priorities and history for every client.
Tickets for technical issues, hardware requests and access.
Complaint management, returns and technical support with full tracking.